CASE STUDY

How Hire2Retire Help CIOX Health Deliver Better Healthcare Services Through Automated Employee Lifecycle Management?

Superior "First Day at Work"

Data Security

Timely Terminations

Role based access control

Industry

Healthcare

Company Size

7000 – 10,000

Implemented Solution

UKG Pro to AD

Customer

CIOX Health

Situation

In today’s digital age, the need for secure and efficient management of personal health information has become paramount. CIOX Health LLC, a leading health technology company, has been addressing this need by providing innovative solutions that streamline the retrieval and sharing of medical records.

Founded in 1971, CIOX Health has evolved into a global leader in clinical data exchange, enabling healthcare decision-makers to access critical patient information and insights contained in medical records. Its comprehensive solutions enable medical facilities to securely and seamlessly share medical records, resulting in improved patient outcomes and reduced healthcare costs.

Struggles and Pains

CIOX Health operates in the highly regulated and complex healthcare industry, where data accuracy and security are of utmost importance. With a workforce of over 7,000 employees and ongoing hiring and offboarding needs, the company’s small IT operation team was under constant strain. The team was overwhelmed by repetitive but crucial tasks such as data mapping, organizational unit and security group assignments, and errors that adversely affect work efficiency in a dynamic and competitive environment.

Consequently, the organization’s highly skilled sysadmins had to spend valuable time creating accounts, a task that could be automated. This severely limited quick authorized access to critical patient information, opened loopholes for data breaches due to human errors while offboarding an employee, and reduced the organization’s potential to facilitate better healthcare services. To address these challenges, CIOX Health recognized the need to automate processes like employee onboarding, offboarding, identity provisioning, security group and access updates, and other employee lifecycle events.

Great Employee Lifecycle Management and Identity Provision Platform
A consistent way to provision and deprovision user accounts. Newly created users are added to the appropriate security groups and existing user objects are kept updated throughout their lifecycle management.

Verified User in Medical Practice

Great Employee Lifecycle Management and Identity Provision Platform
A consistent way to provision and deprovision user accounts. Newly created users are added to the appropriate security groups and existing user objects are kept updated throughout their lifecycle management.

Verified User in Medical Practice

Great Employee Lifecycle Management and Identity Provision Platform
A consistent way to provision and deprovision user accounts. Newly created users are added to the appropriate security groups and existing user objects are kept updated throughout their lifecycle management.

Verified User in Medical Practice

Resolution

CIOX Health’s search for an automation solution led them to RoboMQ’s Hire2Retire. The employee lifecycle management and identity provisioning solution helped CIOX streamline its operations in its highly regulated industry. The no-code, full-service product proved to be the perfect solution for managing hundreds of thousands of employee identities, resulting in significant cost reduction and relief from the burden of managing employee accounts in Active Directory (AD). Hire2Retire enabled end-to-end data integration between their HRMS UKG Pro and AD, streamlining identity provisioning by reflecting changes in AD in near real-time. This helped CIOX Health to –

Ensure a smooth and seamless onboarding process for the new hires, for a superior "First Day at Work" experience.

Synchronize data from UKG Pro to AD in near real-time to improve authorized access to critical health data.

Establish strict access rules and streamline termination procedures to ensure data protection.

Build better infrastructure to improve its health care services.

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.