See How Hire2Retire Can Drive Success for Your Organization |21st Feb 2025|

CASE STUDY

How Katerra Automated Employee Profile Creation

An icon for person with clock describing Timely Terminations with Hire2Retire
Timely Terminations
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Superior "First Day at Work"
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Enhanced HR-IT Efficiency
An icon for group access describing Role Based Access Control with Hire2Retire
Role-Based Access Control

Industry

Company Size

5,001-10,000 Employees

Implemented Solution

Customer

Katerra

Situation

Katerra is a fast-growing construction company from Silicon Valley, funded by investors like Softbank, that uses technology to revolutionize the construction industry. By putting modern technology to work at every level of building design and construction, Katerra can address some of the industry’s biggest challenges. 

Back in June of 2017, Katerra decided it was time to find a robust solution that could effectively manage the employee lifecycle to support its rapid growth. Onboarding employees was a tedious and repetitive task, and for a large construction company like Katerra, thousands of employees needed to be managed across its locations all around the globe. Katerra required a solution that was fully hosted, operated, and managed by the provider – a type of solution referred to as a SaaS (Solution as a Service) in the tech world. The solution would need to manage the employee lifecycle from the Human Resource Information System (HRIS), ADP to Active Directory (AD) for user identity and Role-Based Access Control (RBAC).

Struggles and Pains

Over the last two years, Katerra had grown from 650 employees to 6,500 plus employees. This sort of rapid growth required a massive amount of management to track and keep everything in line and running smoothly. 

In the absence of a full-featured, pre-built solution, Katerra would have to hire multiple system administrators just to manage the work necessary for onboarding employees, applying access rules, and any additional policies over time. This required the system admins, on average, at least two hours to onboard a new employee. With a workforce numbering in the thousands, it was a monumental amount of time dedicated to a repetitive, manual task. 

The amount of work only increased when factoring in the many application accounts and the multitude of permissions that had to be provisioned, depending on the role and the department of the employee. The other option that Katerra could have taken would have been to have a custom solution built that would have taken months to complete and would be neither as feature-rich nor as robust as Hire2Retire, the ADP to AD SaaS solution offered by RoboMQ.

Resolution

Hire2Retire’s ADP to AD integration automated employee lifecycle events for Katerra, including onboarding, change of roles, leave, termination, and re-hire. 

AD accounts were created, updated, or deleted based on employee lifecycle updates from ADP, which served as the source of truth for the employee data. The data was then mapped to security groups, organization units (OU), and distribution lists (DL) based on the specific combination of attributes in the ADP feed. Rules for this mapping were provided by Katerra and can be updated as necessary. Continuing the automation, tickets or cases were either opened or closed in ServiceNow for auditing and tracking purposes. If any errors were detected in the ADP to AD integration, emails or SMS alerts were automatically sent out. 

Best of all, Hire2Retire was fully managed and hosted by RoboMQ on its cloud. This means that instead of spending thousands of man-hours onboarding, Katerra could let Hire2Retire do the heavy lifting with automated profile creation, saving time and money.

By using Hire2Retire, Katerra could achieve: 

A streamlined and automated process to manage employee lifecycle of 6,500+ employees around the globe, leading to cost saving of highly valuable system admin time

Avoidance of security, compliance and reputation risk by ensuring terminated employees do not walk away with privileged access

Higher employee satisfaction and improved first day at work experience, with new employee setup—all ready to go on day one

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business. 

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners.

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