See How to Ensure Employees are Ready to Hit the Ground Running on Day 1|29th August 2025
1,001-5,000 Employees
How often does it happen that your ex-employee still has access to your company’s information? According to a recent study, 1 in every 3 organizations has experienced financial losses due to poor access management. This number can range from a few thousand dollars to millions depending on the size of the company.
In this case study, we will see how Suntex Marinas came over the hurdle of last mile provisioning and integrated their ServiceNow ITSM with their HR systems with the help of Hire2Retire.
Suntex Marinas is the largest standalone recreational marina owner in the U.S., with marinas in 15 states, including Texas, California, Florida, and others. The company is home to over 1600 employees with its operations spanning over 50 marina properties and has been an industry leader for the past 15 years.
With their state-of-the art facilities and exceptional approach to business, they were able to grow exponentially in just a decade. However, with the growth, they faced a critical challenge, something that could become a major setback, managing employee transitions.
The companies relied on ServiceNow to create tickets for removing physical access of terminated employees. However, this process was manual, and it required the HR-IT teams to raise tickets every single time an employee left the organization. Given the scale of Suntex Marinas operations, there were frequent incidents of human-errors in this task.
The manual process of updating ServiceNow tickets presented several significant risks and efficiencies for the enterprise. These included-
Human Errors – Relying on manual task of ticket creation, many times they were forgotten or delayed. Furthermore, it became challenging for the Sysadmins to manage with the increasing scale of operations of the company.
Operational Inefficiencies – The teams spend excessive amount of time tracking and removing access, which in turn diverted their focus from higher-value tasks.
Security Vulnerabilities – Without complete removal of access, terminated employees could pose serious security access for the company.
Compliance Risks – The inability to timely revoke ex-employee’s access could lead to potential compliance violations for the company exposing them legal & regulatory penalties.
Suntex Marinas was pressingly looking for a solution that could help them optimize ServiceNow’s overall workflow. The team was particularly concerned about integration challenges with ADP’s API, requiring a seamless connection between HR and IT systems for better workforce management.
To address these challenges, Suntex Marinas reached out to RoboMQ for an end-to-end solution. With our flagship product Hire2Retire, we knew that we would be able to solve their problem
Once we onboarded Suntex Marinas, the team at Hire2Retire started its four-step process of understanding, planning, executing and reflecting. As Hire2Retire is a customizable employee lifecycle solution our team was able to curate it according to the requirements of our client.
After 300+ hours of conversations, and approvals, we implemented Hire2Retire to integrate their ServiceNow with their ADP. Furthermore, we also integrated all their existing systems to ADP in Hybrid AD setup. This integration allowed the organization to automate the entire employee offboarding process. Key benefits included:
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
1,001-5,000 Employees
