See How Hire2Retire Can Drive Success for Your Organization |9th May 2025|
CASE STUDY

TrueCare Automated Profile Creation with Hire2Retire ADP Integration

An icon for Handshake describing the superior first day at work with Hire2Retire
Superior "First Day at Work"
Data Security Icon
Data Security
An icon for person with clock describing Timely Terminations with Hire2Retire
Timely Terminations
An icon for group access describing Role Based Access Control with Hire2Retire
Role-Based Access Control

Industry

Company Size

800 Employees

Implemented Solution

Customer

Situation

San Diego County is home to over 3.2 million people, and all of them need quality health services. Many residents turn to TrueCare, which has become one of the most trusted healthcare providers in San Diego County over the 50 years since its foundation. With 17 state-of-the-art healthcare centers, TrueCare provides a wide variety of services to over 65,000 patients, from primary care to acupuncture and behavioral services.

Struggles and Pains

With over 800 employee profiles that needed to be kept accurate and updated between ADP and Active Directory (AD), TrueCare’s Sysadmins struggled to manually keep up with demand, and delays affected operations at every lifecycle. New hires were stuck waiting to be provisioned with system access on their first days at work, and terminated employees kept access to key systems and private data, posing serious data security and HIPPA compliance risks. As a result, TrueCare made it a priority in its 2024 budget to find an ADP integration product that could automate profile creation and employee lifecycle management.

Resolution

RoboMQ implementedHire2Retireas a fully automated employee lifecycle management and identity provisioning product for TrueCare. Hire2Retire provided TrueCare with automated, end-to-end, no-code data integration between ADP and a Hybrid AD setup, automatically syncing data between the two platforms upon an employee lifecycle event happening. Thanks to Hire2Retire, TrueCare could:

Stay compliant and enhance data security measures through timely termination access removal.

Keep employee profiles consistent, updated, and accurate between ADP and AD.

Provide a superior “First Day at Work” experience with automated profile creation.

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business. 

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

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