CASE STUDY

TrueCare Keeps San Diego Healthy with the Help of Hire2Retire Automation

Superior "First Day at Work"

Data Security

Timely Terminations

Role-Based Access Control

Industry

Healthcare

Company Size

800 Employees

Implemented Solution

ADP to Hybrid AD

Customer

TrueCare

Situation

San Diego County is home to over 3.2 million people, and all of them need quality health services. Many residents turn to TrueCare, which has become one of the most trusted healthcare providers in San Diego County over the 50 years since its foundation. With 17 state-of-the-art healthcare centers, TrueCare provides a wide variety of services to over 65,000 patients, from primary care to acupuncture and behavioral services.

Struggles and Pains

With over 800 employee profiles that needed to be kept accurate and updated between ADP and Active Directory (AD), TrueCare’s Sysadmins struggled to manually keep up with demand, and delays affected operations at every lifecycle. New hires were stuck waiting to be provisioned with system access on their first days at work, and terminated employees kept access to key systems and private data, posing serious data security and HIPPA compliance risks. As a result, TrueCare made it a priority in its 2024 budget to find an ADP integration product that could solve its struggles for good.

We can’t speak highly enough about the Team at RoboMQ. They’re knowledgeable and helpful throughout any upgrade request we have for our connector.

Joel Codetic

We can’t speak highly enough about the Team at RoboMQ. They’re knowledgeable and helpful throughout any upgrade request we have for our connector.

Joel Codetic

We can’t speak highly enough about the Team at RoboMQ. They’re knowledgeable and helpful throughout any upgrade request we have for our connector.

Joel Codetic

Resolution

RoboMQ implemented Hire2Retire as a fully automated employee lifecycle management and identity provisioning product for TrueCare. Hire2Retire provided TrueCare with automated, end-to-end, no-code data integration between ADP and a Hybrid AD setup, automatically syncing data between the two platforms upon an employee lifecycle event happening. Thanks to Hire2Retire, TrueCare could: 

Stay compliant and enhance data security measures through timely termination access removal.

Keep employee profiles consistent, updated, and accurate between ADP and AD.

Provide a superior “First Day at Work” experience with automated onboarding and provisioning.

Ensure system access is provisioned on a “need-to-know basis.”

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.