See How to Seamlessly Manage Employee Role Changes and Keep Access Secure
50,000 Employees
ServiceMaster Brands has been a trusted leader in needs-based services for nearly a century. Founded in 1929, the company now operates over 4,600 locations across the United States and nine countries, supporting more than 3,200 franchisees and serving over one million homes and businesses annually.
With a workforce of over 50,000 employees and seven brands generating more than $3.6 billion in system-wide sales, ServiceMaster faced the complex challenge of efficiently managing its workforce lifecycle. To maintain operational excellence, compliance, and security, the company recognized the need to modernize identity and access management while improving workforce experience.
As ServiceMaster expanded, managing identity and access across a hybrid environment became increasingly complex. The organization relied on a hybrid Active Directory (AD) as its identity provider (IdP) and ADP as its HR system. However, the lack of synchronization between these systems caused inconsistencies in employee data, delayed onboarding, and overprovisioned accounts.
With employees frequently joining, leaving, or transitioning across different roles and brands, the IT and HR teams faced manual, error-prone processes that threatened security and compliance. The absence of a standardized approach to role changes and access management led to inefficiencies and risks, including potential unauthorized access, duplicate accounts, and delayed provisioning. ServiceMaster needed a solution that would seamlessly integrate HR data with identity management and automate the entire workforce lifecycle.
The sheer scope of ServiceMaster’s operations affected every aspect of their business. While ServiceMaster’s sysadmins worked diligently to process employee lifecycle events manually for all 50,000 profiles, the sheer demand made keeping every profile updated and accurate a battle constantly going uphill.
ServiceMaster faced multiple challenges in managing its workforce lifecycle efficiently and securely. Duplicate account creation was a recurring problem, causing confusion and inconsistent access across systems. The lack of synchronization between the HR system (ADP) and the hybrid Active Directory environment meant that updates to employee information were often delayed or missed, resulting in identity mismatches and overprovisioned accounts.
Terminated employees frequently retained active accounts for days, creating potential security vulnerabilities. Role changes, promotions, and internal transfers lacked a standardized workflow, leading to manual errors and significant delays in updating access rights. This reliance on manual intervention not only increased the workload for IT and HR teams but also caused employees to lack necessary access on their first day, affecting productivity and satisfaction. Furthermore, inconsistent processes made auditing and compliance cumbersome, exposing the organization to regulatory risk and reducing operational efficiency across its multiple brands and locations.
Hire2Retire automates the once painful account provisioning and deprovisioning process
With the speed of M&A, we needed a tool to automate our account provisioning and de-provisioning process. RoboMQ made this a seamless process between our HRIS system and our Identity and Access Management System.
Elliott F. ( Director of IT Security & Network Operations )
Hire2Retire automates the once painful account provisioning and deprovisioning process
With the speed of M&A, we needed a tool to automate our account provisioning and de-provisioning process. RoboMQ made this a seamless process between our HRIS system and our Identity and Access Management System.
Elliott F. ( Director of IT Security & Network Operations )
Hire2Retire automates the once painful account provisioning and deprovisioning process
With the speed of M&A, we needed a tool to automate our account provisioning and de-provisioning process. RoboMQ made this a seamless process between our HRIS system and our Identity and Access Management System.
Elliott F. ( Director of IT Security & Network Operations )
RoboMQ solved this problem for ServiceMaster by implementing Hire2Retire as a fully automated employee lifecycle management and identity provisioning product. Hire2Retire provided ServiceMaster with automated, end-to-end, no-code data integration between ADP and Hybrid AD (Active Directory), automatically synchronizing data between the two platforms upon an employee lifecycle event happening. With Hire2Retire, ServiceMaster could:
Real-time integration between ADP and hybrid AD eliminated manual updates, ensuring employee data accuracy.
New hires automatically received appropriate access, while terminated employees had their accounts deactivated promptly.
Promotions, transfers, and role modifications triggered automatic updates to permissions and group memberships.
Advanced features if Hire2Retire ensured that duplicate accounts could not be created, maintaining clean identity records.
Every lifecycle event was logged and easily auditable, supporting internal and regulatory compliance requirements.
Hire2Retire supported multiple systems and thousands of employees, ensuring consistency across a geographically distributed workforce.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
50,000 Employees
