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CASE STUDY

How Rethink First and RoboMQ’s Partnership Drives Behavioral Health Innovation

Superior "First Day at Work"
Data Security
Timely Terminations
Role based access control

Industry

Company Size

350 Employees

Implemented Solution

Customer

Situation

Oscar-nominated Actress Glenn Close once said, “What mental health actually needs is more sunlight, more candor, and more unashamed conversations, and no one can deny that. When your colleague notices you burning with fever, he does not wait much before recommending you to a good doctor. But it is unlikely the same person will suggest you a therapist with the same confidence if he finds you struggling with anxiety and depression. It is the 21st century but talking about mental and behavioral health issues is still considered taboo.

However, there are some communitielike Rethink First that are trying to break this glass ceiling by raising behavioral health awareness and promoting mental wellness solutions and care. Keeping in mind the need of the hour, Rethink First provides cloud-based treatment tools and clinical support to educators, employers, and mental health professionals alike to address behavioral health issues like Autism. It is a global health technology company that combines advanced datanalytics, cloud technology, and healthcare together with an aim to provide high-quality clinical services on a global level.

Struggles and Pains

Founded in the year 2007, the initial aim of Rethink First was to make autism treatment training tools and care accessible for all. However, as it grew, it realized how important it is to provide care and behavioral health support that goes beyond formal diagnosis to every section of society. Rethink First evolved its goal focusing on changing the whole behavioral health landscape, supporting and empowering everyone from those with behavioral health challenges to individuals and institutions who are in charge of supporting them.

To accomplish this mission, Rethink First grew its workforce and hired a team of dedicated professionals willing and capable of supporting this cause. While this move helped Rethink First get recognition as a top customer-focused solution, the company needed help to manage the newly added profiles of its more than 350 employees. Due to the lack of proper automated HR management and resource provisioning processes in place, the IT team of Rethink First was under constant strain, manually extracting employee data, mapping, and allocating licenses to new hires.  

 

Also, being a health technology company that deals with data analytics and crucial innovations, keeping the company recipes safe and concealed was highly important. The company could not afford to let its terminated employees still have access to their sensitive data and resources. Rethink First needed a solution that could streamline the onboarding and termination processes and ensure that their sensitive recipes are safe with a proper role-based access control system. To receive that solution, Rethink First turned to RoboMQ.   

Resolution

RoboMQ implemented Hire2retire as a no-code, full-service product for Rethink First, allowing it to automate its employee lifecycle management and identity provisioning process. With Hire2Retire as a hybrid integration solution, Rethink First seamlessly integrated its ADP to AD (Active Directory)  resulting in:   

Saving valuable time for its HR & IT team, which was previously exhausted in manual interventions.

Smooth onboarding and termination process for its employees.

Real-time synchronization of employee events from ADP to AD (Active Directory)

Reduction in compliance and data risks with a stringent role-based access control system.

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RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

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