See How Hire2Retire Can Drive Success for Your Organization |21st Feb 2025|

CASE STUDY

Hire2Retire Provides ADP Integrations for Hudson Headwaters

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Superior "First Day at Work"
Data Security Icon
Data Security
An icon for person with clock describing Timely Terminations with Hire2Retire
Timely Terminations
An icon for group access describing Role Based Access Control with Hire2Retire
Role-Based Access Control

Industry

Company Size

350 Employees

Implemented Solution

Customer

Situation

Hudson Headwaters Health Network is on a mission to provide care to everyone in the communities they serve, regardless of income or insurance. Hudson Headwaters is the sole medical provider in much of the 7200 square miles rural, medically underserved region that it serves. It provides primary healthcare services to more than 1200 patients a day across a system of 21 nonprofit community health centers, for which it employs more than 850 healthcare workers and medical staff. 

As a premier healthcare provider, Hudson Headwaters abides by the quality & compliance standards set by regulatory organizations like the National Committee on Quality Assurance (NCQA), Federally Qualified Health Center (FQHC), Health Insurance Portability and Accountability Act (HIPAA) and the New York State Department of Health (NYSDOH). 

Struggles and Pains

To accomplish this mission, it required a tremendous effort behind the scenes to enable its healthcare staff across the health center network with timely access to patient information that would help in increased communication with patients and care management teams. Also, enforcing strict role-based access control systems to eliminate potential data security issues was a critical need to continue to provide trusted care to its patient base.

However, the existing manual process of employee onboarding and offboarding was a bottleneck in providing timely and accurate role-based access and rights to patient information. It created a security risk and a potential vulnerability or threat to its ability to protect and safeguard patient data. To solve these struggles, Hudson Headwaters began searching for effective ADP integrations that could automate employee identity lifecycle management.

Resolution

By using Hire2Retire, RoboMQ’s flagship lifecycle and identity management solution, Hudson Headwaters Health Network automated onboarding, offboarding and profile updates of its employees, which ensured timely, accurate, and role-based access on a “need to know basis.” Hire2Retire synchronized employee profile data from ADP to AD, eliminating patient data security issues and ensuring compliance with regulatory and privacy requirements.

Hire2Retire allowed Hudson Headwaters to achieve:

Quick employee onboarding and offboarding with timely and privileged access to patient data and reports.

Secured and fully integrated systems across all 21 locations for community healthcare management.

Better control over the community patient care system with automated business rules and logic created by ADP to AD integration.

Better collaboration between doctors, nurses, physicians, pharmacies, and medical staff.

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

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