CASE STUDY

Horizon Services Automates Employee Lifecycle Management with Hire2Retire to Focus on Keeping Homes Comfortable

Timely Terminations

Superior "First Day at Work"

Security Compliance

Role based access control

Industry

Consumer Services

Company Size

1,000 Employees

Implemented Solution

ADP to Azure AD

Customer

Horizon Services

Situation

In this modern age of technology, heating and air conditioning are home amenities that operate best when you don’t notice them. If you do it usually means something has gone wrong, and whether it is sweltering through a hot summer day or bundling up on a cold winter night, any time spent with a broken heating or AC unit is a rough experience. Eliminating those experiences for people in Delaware Valley is the reason Horizon Services was founded. With a fleet of over 300 trucks, upfront pricing in writing, and 24/7 emergency service at no extra charge, Horizon Services has been providing award-winning plumbing, heating, and AC service for over 35 years.

Struggles and Pains

While Horizon specializes in providing top-of-the-line repair and maintenance services, manually keeping profiles updated and consistent for more than 1,000 employees caused problems behind the scenes. New hires often had to sit around on their first days of work, waiting for the correct system access and identity provisioning. Inaccuracies between employee profiles caused confusion, and the process of manually terminating employees was rarely quick, efficient, or risk–free. Not only did this slow down Horizon’s operations and force them to devote resources to manually manage employee lifecycles, but it posed data security risks when terminated employees retained their system access. Horizon Services saw these problems building up and decided to do something about it by reaching out to RoboMQ.

Hire2Retire automates the once painful account provisioning and deprovisioning process
With the speed of M&A, we needed a tool to automate our account provisioning and de-provisioning process. RoboMQ made this a seamless process between our HRIS system and our Identity and Access Management System.

Elliott F. ( Director of IT Security & Network Operations )

Hire2Retire automates the once painful account provisioning and deprovisioning process
With the speed of M&A, we needed a tool to automate our account provisioning and de-provisioning process. RoboMQ made this a seamless process between our HRIS system and our Identity and Access Management System.

Elliott F. ( Director of IT Security & Network Operations )

Hire2Retire automates the once painful account provisioning and deprovisioning process
With the speed of M&A, we needed a tool to automate our account provisioning and de-provisioning process. RoboMQ made this a seamless process between our HRIS system and our Identity and Access Management System.

Elliott F. ( Director of IT Security & Network Operations )

Resolution

RoboMQ implemented Hire2Retire as a fully automated employee lifecycle management and identity provisioning product to solve Horizon’s problems. By automatically synchronizing data between ADP and Azure AD (Active Directory) upon an employee lifecycle event happening, Hire2Retire provides Horizon with automated, end-to-end, no-code data integration in near real-time. Thanks to Hire2Retire, Horizon Services can:

Quickly onboard new hires with the correct system access and identity provisioning.

Ensure employee profile data remains accurate and consistently updated.

Prevent possible data breaches by automatically revoking access upon employee termination.

Save time and money previously spent on manual employee lifecycle management.

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.