See How Hire2Retire Can Drive Success for Your Organization |21st Feb 2025|

CASE STUDY

CIOX Health Easily Manages 10,000 Profiles from UKGPro to AD with Hire2Retire

An icon for Handshake describing the superior first day at work with Hire2Retire
Superior "First Day at Work"
Data Security Icon
Data Security
An icon for person with clock describing Timely Terminations with Hire2Retire
Timely Terminations
An icon for group access describing Role Based Access Control with Hire2Retire
Role-Based Access Control

Industry

Company Size

7000 – 10,000 Employees

Implemented Solution

Customer

Situation

In today’s digital age, the need for secure and efficient management of personal health information has become paramount. CIOX Health LLC, a leading health technology company, has been addressing this need by providing innovative solutions that streamline the retrieval and sharing of medical records. 

Founded in 1971, CIOX Health has evolved into a global leader in clinical data exchange, enabling healthcare decision-makers to access critical patient information and insights contained in medical records. Its comprehensive solutions enable medical facilities to securely and seamlessly share medical records, resulting in improved patient outcomes and reduced healthcare costs. 

Struggles and Pains

CIOX Health operates in the highly regulated and complex healthcare industry, where data accuracy and security are of utmost importance. With a workforce of over 7,000 employees and ongoing hiring and offboarding needs, the company’s small IT operation team was under constant strain. The team was overwhelmed by repetitive but crucial tasks such as data mapping, organizational unit and security group assignments, and errors that adversely affect work efficiency in a dynamic and competitive environment. 

Consequently, the organization’s highly skilled sysadmins had to spend valuable time creating and synchronizing accounts between UKGPro and Active Directory (AD). This severely limited quick authorized access to critical patient information, opened loopholes for data breaches due to human errors while offboarding an employee, and reduced the organization’s potential to facilitate better healthcare services. To address these challenges, CIOX Health sought out a product that could automate processes like employee onboarding, offboarding, identity provisioning, security group and access updates, and other employee lifecycle events. 

Resolution

CIOX Health’s search for an automation solution led them to RoboMQ’s Hire2Retire. The employee lifecycle management and identity provisioning solution helped CIOX streamline its operations in its highly regulated industry. The no-code, full-service product proved to be the perfect solution for managing hundreds of thousands of employee identities, resulting in significant cost reduction and relief from the burden of managing employee accounts in AD. Hire2Retire enabled end-to-end data integration between UKG Pro and AD, streamlining identity provisioning by reflecting changes in AD in near real time. This helped CIOX Health:

Ensure a smooth and seamless onboarding process for the new hires, for a superior "First Day at Work" experience.

Synchronize data from UKG Pro to AD in near real-time to improve authorized access to critical health data.

Establish strict access rules and streamline termination procedures to ensure data protection.

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

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