See How Hire2Retire Can Drive Success for Your Organization |21st Feb 2025|

CASE STUDY

How 123Dentist Elevates Workforce Excellence with RoboMQ’s Hire2Retire

An icon for Handshake describing the superior first day at work with Hire2Retire
Superior "First Day at Work"
Data Security Icon
Data Security
An icon for person with clock describing Timely Terminations with Hire2Retire
Timely Terminations
An icon for group access describing Role Based Access Control with Hire2Retire
Role based access control

Industry

Company Size

1,001-5,000 employees

Implemented Solution

Customer

Situation

It’s said that nothing can beat a great smile. However, one thing that can be a turning factor for most people’s carefree giggle is their oral health. Just like physical health, oral health is essential to an individual’s overall well-being, but people often resist visiting a Dentist when the need arrives and neglect their oral health. The reason is simple: they are afraid of some stranger drilling into their mouth and even putting needles there. However, when it comes to 123Dentist, this is not the case. One of the largest support organizations in Canada, 123Dentist is a community of over 3200 certified dentists focused on the goal of providing exceptional treatment and service to their patients. 123Dentist has been a game changer for 23 years when it comes to delivering an optimal and trustworthy patient experience using a dentist-first, patient-focused growth strategy, making the process of finding reliable dentists as easy as 1, 2, 3. 

Struggles and Pains

123Dentist operates a vast dental network with 225 facilities across Canada. Originally a single practice in Vancouver, the company expanded significantly in 2022 by merging with Altima Dental and Lapointe Group, growing its workforce to over 5,000 employees. However, despite this rapid expansion, 123Dentist continued relying on manual processes to update Active Directory (AD), making it difficult to manage new employee profiles and access provisioning efficiently.

The manual approach led to inconsistencies, security vulnerabilities, and compliance risks, creating a pressing need for automation. To overcome these challenges, 123Dentist sought a solution to streamline employee lifecycle management, ensure data accuracy, and enhance security by automating AD updates.

Resolution

123Dentist sought an effective solution to automate its employee lifecycle management and identity provisioning processes, leading them to RoboMQ’s Hire2Retire</a .This pre-packaged integration solution helped 123Dentist fully automate the HR and identity provisioning workflows across their dental community. By leveraging Hire2Retire, 123Dentist streamlined employee onboarding, provided a seamless “First Day at Work” experience, and enhanced operational efficiency.

RoboMQ’s Hire2Retire delivered no-code integration between ADP and Azure AD, transforming 123Dentist’s HR and identity management functions. The key benefits included:

Accurate and real-time employee lifecycle updates in Active Directory

Enhanced collaboration and coordination across multiple locations

Smooth employee terminations and a superior onboarding experience

Strengthened security through efficient role-based access control

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

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