OrthoIndy's Journey to Optimize Lifecycle Management for Healthcare
The focus of 21st-century healthcare is to provide leading-edge care to patients. To administer efficient and effective healthcare, facilities must adhere to the strictest quality parameters, ensure transparency in their processes, and provide superior service and care to their patients across multiple locations.
OrthoIndy, one of the most highly respected and trusted orthopedic practices across multiple locations in the Midwest, pledged to provide the highest quality bone, joint, spine, and muscle care to patients since its inception in 2005 and has kept true to that promise. While each patient’s experience is unique, there are several national bodies and programs that recognize practices with quality specialty care, safety, and efficiency. OrthoIndy is consistently awarded these distinctions. They are a HealthGrades Five-Star Recipient, one of America’s 100 Best Hospitals for Patient Experience, and a Guardian of Excellence Award winner for their ongoing commitment to their mission of providing quality healthcare. They are also recognized as an Anthem’s Blue Distinction Center, which distinguishes their expertise and efficiency in delivering specialty care at all locations.
Each of OrthoIndy’s healthcare workers has a unique role in patient care with specific requirements and permissions. OrthoIndy had to ensure employees had appropriate and timely access to information so that workers could provide the best care possible. To continue ensuring the best patient outcomes possible, they realized that they needed to empower their 900+ employees with an agile role-based and access management system to its patient and clinical data systems.
Without well-defined role-based access to patient and clinical systems, the doctors and nurses experienced difficulties in accessing patient information, medical reports, and clinical data. This affected the quality of patient care and the overall functioning of clinics. These impediments can become critical issues in the healthcare field.
OrthoIndy had been struggling to manage access and create role-based privileges for its patient and clinical data systems for their over 900 employees across multiple locations. The lack of automated role and identity provisioning from ADP to Active Directory (AD) also created a potential security risk of misuse of confidential patient information and clinical records. Additionally, there were delays in creating identities, emails, and providing access to clinical systems needed to perform the job when the new employees were hired. This created a barrier between eager new employees and their patients, so OrthoIndy searched for automated employee onboarding solutions.
How Hire2Retire Automated Onboarding, Terminations, and Role Changes for OrthoIndy
Hire2Retire, RoboMQ’s complete ADP to AD integration solution, helped OrthoIndy deliver quality patient care services and streamlined operations across its locations with the timely creation of user identities and accounts and role-based access to critical patient information and clinical systems.
With Hire2Retire, OrthoIndy could automate employee lifecycle changes in near real-time, providing a superior “First Day at Work” experience and enhancing data security. OrthoIndy also used Hire2Retire to implement role-based access control to ensure privileged “need-to-know basis” access to patient and clinical data and systems and ensure legal compliance.
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Shreya Shukla
Shreya Shukla works as an Inbound Marketing Specialist at RoboMQ. She is a marketing professional with 7 years of experience in strategically planning marketing campaigns for some of the most trusted brands. She loves to explore new trends in the technology world.
Shreya Shukla
Shreya Shukla works as an Inbound Marketing Specialist at RoboMQ. She is a marketing professional with 7 years of experience in strategically planning marketing campaigns for some of the most trusted brands. She loves to explore new trends in the technology world.
