How Do Most Companies Manage Identity & Access for JML?

See How Hire2Retire Can Drive Success for Your Organization |17th Jan 2025|

How To

How Do Most companies Manage Identity and Access for Joiners, Movers, and Leavers (JML)?

Use Cases

Creating employee accounts, granting privileges and access to systems, resources and applications is one of the most common business processes in any organization that has human resources or most of us. Joiners, Movers and Leaver (JML) is often what we call this business process where upon hiring (the “Joiner”) the employee is onboarded in HR along with IT and identity systems so that the new hire has the access, resources and privileges to perform his or her job on the day one.

Similarly, when people move across the organization as in change of role, promotion, or department changes the updates in the HR profile are applied to the user identity in Active Directory, Entra ID or Google workspace as the case may be, supporting the “Mover” or the profile update scenario. The most critical of the JML (Joiner, Mover and Leaver) is the “Leaver” scenario upon termination when the access and privileges MUST be removed to ensure the terminated employee does not walk away with access to critical systems and data putting the organization to security and reputation risks.

These processes have been performed in organizations since time immemorial and we certainly had a hunch that these are often performed manually. To understand the current state, we ran a survey on LinkedIn. We asked the respondent how they currently manage employee identity lifecycle from HR to Identity (AD, Entra ID or Google Workspace).

The results stunningly pointed to a lot of manual work by sysadmins who are skilled and costly resources. An overwhelming 85% of the organizations had HR create a service desk ticket that was handled by IT sysadmin either manually or using a combination of manual work and scripts developed over time. 4% of respondent sent an email to IT for onboarding and offboarding. Another 4% would call IT helpdesk to take care of it, and an 8% of the organizations sent a weekly excel tracker to IT for new hire, change of roles and termination handling.

Given the amount of integration and automation that is possible today the results of the survey were disappointing. 85% of the organization using an ITSM or service desk is great from the trackability perspective, but a lot can be done to avoid cost, bring reliability, provide better employee experience and prevent data and security risks.

With full automation you can manage JML (Joiner, Mover and Leaver) or employee onboarding and offboarding by integrating HR systems over APIs to IdP (Identity Provider) – AD, Entra Id or Google Workspace – in near real time. With this sync you could create and update identities, assign role-based privileges (RBAC), and provision “need to know” basis access to third party systems and applications. You could also provide a “Superior First Day at Work” experience to new hires by ensuring not only they have system access and privileges but making sure the laptop, devices and other resources are setup, and new hires are visible in GAL (Global Address List) right before they walk in to work.

If you want to learn how Hire2Retire manages employee identity lifecycle for identity, privilege, access and resource provisioning talk to us by booking a discovery call today!

Automated IAM and JML Processes with Hire2Retire

Hire2Retire is RoboMQ’s flagship employee identity lifecycle and IAM solution, completely automating the IAM process across the entire employee lifecycle by integrating over 20 HR systems to Active Directory (AD), Entra ID (Azure AD), and Google Workspace. In addition, Hire2Retire integrates leading ITSM service desks like ServiceNow and FreshService to AD, automatically creating tickets or incident requests upon lifecycle events happening. With Hire2Retire, your organization’s IAM and JML processes can look like this:

Unlike other automation solutions, Hire2Retire is 100% code-free, using a drag-and-drop interface to define employee lifecycle events and IAM activities. In addition, Hire2Retire can easily scale up to automatically manage over 10,000 employee profiles as it does for ServiceMaster Brands.

A contractor in protective equipment removes spackle from a wall.

Hire2Retire Automatically Keeps 10,000 Employee Profiles Updated and Accurate for ServiceMaster Brands

Best of all, Hire2Retire comes with a dedicated account manager and world-class, 24/7 support for no additional cost, ensuring that you will have help through the entire process of setting up your automation workflow. Once it’s set up, Hire2Retire automation will make struggles and worries associated with manual IAM a thing of the past!

To see why over 150 leading companies use Hire2Retire, Book a one-on-one discovery call with a Hire2Retire integration expert today and take the first step into a new world of employee lifecycle management!

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Bramh Gupta

Bramh Gupta is the founder and CEO of RoboMQ. He has a background in large scale real-time manufacturing systems, telecommunications and design and architecture of highly scalable and resilient enterprise systems. He is passionate about real-time integration and the value that it brings to business operations and critical decision making.

Bramh holds an MBA from the Kellogg School of Business and Industrial Engineering degree from the National Institute of Technology, Jamshedpur. Bramh combines his business insights and architectural skills to design and create highly scalable, integration platforms and tools that are needed to power the API economy.

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Automated IAM and JML Processes with Hire2Retire

Bramh Gupta

Bramh Gupta

+1 (800) 880-3714

sales@robomq.io

+1 (800) 880-3714

ATS

+1 (800) 880-3714

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