• How To

Sync Your Service Desk to AD & Google Workspace with Custom Hire2Retire Integrations

• Features

• Cameron Macaulay
• May 7, 2024

As part of the Phase 6.4 release, Hire2Retire now supports custom service desk integrations using REST Connectors, allowing you to integrate any compatible service desk with your directory service.

One of the main reasons Hire2Retire has made a name as the complete employee lifecycle management solution is the ability to integrate service desk applications with HR systems and Directory Services. Now, Hire2Retire is extending that integration power to your service desk by allowing you to use REST Connectors to create custom service desk integrations that automatically generate tickets in the service desk when employee profiles are added, deactivated, or updated.

It takes less than five minutes to set up a custom service desk integration in Hire2Retire. In the “Service Desk” section of your Hire2Retire workflow, you will now see the option to add a REST Connector. After naming your custom integration, you will then be able to configure the integration by adding the REST API.

Once you have configured your integration and linked your service desk, you will be able to create ITSM tickets directly in the Hire2Retire workflow and define the conditions to trigger ticket creation. For example, when a new employee profile is created in your HR system, Hire2Retire can not only sync that profile to AD, Azure AD, or Google Workspace but automatically create a ticket in the service desk to assign a laptop for the new employee. In the end, that means your new hire has everything they need to hit the ground running without you having to click a button.

The possibilities are endless with custom service desk integrations, so schedule a discovery call with a Hire2Retire expert now to see what Hire2Retire can do for your business!

Want to learn more?

Talk to a Specialist

To see the other new features and improvements that have landed in the Phase 6.4 release, read the RoboMQ blog post about everything new in Phase 6.4 here.

Need to dive even deeper into the changes made in Phase 6.4, read the Phase 6.4 release notes here.  

About Hire2Retire

Hire2Retire synchronizes employee profiles between over 18 leading HRIS systems and AD, Azure AD, or Google Workspace, reflecting employee hires, role changes, and terminations in near real-time. Free your IT team from manually creating user identity accounts and assigning access and privileges, avoid human errors, delays, and security risks, and streamline your employee lifecycle and identity provisioning to provide a superior “First Day at Work” experience.  

About RoboMQ

RoboMQ is a leading SaaS company that solves critical Business Process Automation problems and improves operational effectiveness by application of API and data integration technologies combined with intuitive, modern, and humanized UX, workflows, and advanced algorithms.  

Cameron Macaulay

Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.

Cameron Macaulay

Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.

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