Learn how one of Florida’s leading tourist attractions uses Hire2Retire to smoothly manage employee profiles and provide a superior experience to over a million annual visitors.

Few things represent summer fun more than a trip to the zoo. Seeing and learning about animals and plant species from around the world isn’t just fun for all ages, it’s an educational experience too. It’s no wonder, then, that Jacksonville Zoo & Gardens draws over one million visitors a year. What started small with a red deer fawn exhibit in 1914 has blossomed into a 122-acre facility with over 2,000 exotic animals and 1,000 plant species. Whether you prefer the award-winning jaguar or tiger exhibits, a trip to Jacksonville Zoo has something for everyone.

However, it takes a lot of employees to be able to properly care for so many animals and plants, and the behind-the-scenes task of efficiently managing all those employee profiles was overburdening Jacksonville Zoo’s Sysadmins. The effects of the fully manual process bled through to the zoo’s overall operation. When Sysadmins couldn’t provision a new hire’s account with the right access in time, the result was a poor “First day at Work” experience. When Sysadmins couldn’t remove access from terminated employees promptly, it exposed the organization to security risks. When profiles were not properly synchronized between Paycom and Active Directory (AD), it led to a jumbled mess of a GAL. As a present for celebrating 100 years of operation, the zoo decided it was time to automate the process, so they turned to RoboMQ. 

Hire2Retire, RoboMQ’s no-code employee lifecycle management solution, automatically synchronizes Jacksonville Zoo’s employee profiles between Paycom and a Hybrid AD setup, keeping them consistent and accurate in near real-time. Hire2Retire’s automated and timely access removal upon termination eliminates needless security risks, and built-in auto-provisioning ensures new hires have everything they need as soon as they start working. Thanks to Hire2Retire, Jacksonville Zoo can stop worrying about inefficient manual operations and put more time and effort into making every trip to the zoo perfect, one smile at a time. 

Dive deeper into this “Hire2Retire” success story

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this post. All product and company names are the registered trademarks of their original owners. 

Cameron Macaulay

Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.

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