Automate Service Management Workflows with Hire2Retire’s ITSM Integration

How To

Automate Your Service Management Workflows with Hire2Retire’s Extended ITSM Integration

Features

As part of the Phase 6.5 release, Hire2Retire now supports three new ServiceDesk options: BMC Helix ITSM, Zendesk, and Manage Engine ServiceDesk Plus Cloud, allowing you to automate your service management workflows.

Hire2Retire has established itself as a comprehensive employee lifecycle management solution by seamlessly integrating ServiceDesk applications with HR systems and Directory Services. Now, with the phase 6.5 release, Hire2Retire has extended its ITSM integration capabilities with the support for three new ServiceDesk options: BMC Helix ITSM, Zendesk, and Manage Engine ServiceDesk Plus Cloud. Customers can now seamlessly integrate these ServiceDesk applications with Hire2Retire, enabling automated ticket creation across various lifecycle stages.

Setting up these integrations in Hire2Retire is a simple process. Select your preferred application in the “ServiceDesk” section of your Hire2Retire workflow and configure the integration with minimal effort. Once the integration is set up, Hire2Retire can automatically generate tickets in your chosen ServiceDesk application. For example, when a new employee profile is created in your HR system, Hire2Retire can generate a ticket in Zendesk for IT support to provision necessary equipment.

With this enhancement, Hire2Retire now covers more than 90% of the ITSM market, significantly expanding its automation capabilities and offering more flexibility and efficiency in managing employee updates.

Ready to learn more? Book a discovery call today with a RoboMQ Integration Specialist and discover how our ServiceDesk integration can revolutionize your HR processes.

Want to learn more?

To see the other new features and improvements that have landed in the Phase 6.5 release, read the RoboMQ blog post about everything new in Phase 6.5 here.

Need to dive even deeper into the changes made in Phase 6.5, read the Phase 6.5 release notes here. 

About Hire2Retire

Hire2Retire synchronizes employee profiles between over 18 leading HRIS systems and AD, Azure AD, or Google Workspace, reflecting employee hires, role changes, and terminations in near real-time. Free your IT team from manually creating user identity accounts and assigning access and privileges, avoid human errors, delays, and security risks, and streamline your employee lifecycle and identity provisioning to provide a superior “First Day at Work” experience. 

About RoboMQ

RoboMQ is a leading SaaS company that solves critical Business Process Automation problems and improves operational effectiveness by application of API and data integration technologies combined with intuitive, modern, and humanized UX, workflows, and advanced algorithms. 

Somya Shrimal

Somya Shrimal is a Marketing Specialist at RoboMQ. She is a tech enthusiast and a prolific blogger who helps businesses stay up-to-date with the latest trends and best practices in the industry. Her expertise in SaaS, cloud, on-premises apps, and IoT has made her a go-to source for businesses looking to navigate the ever-changing tech landscape.

Somya Shrimal

Somya Shrimal is an Associate Marketing Specialist at RoboMQ. She is a tech enthusiast and a prolific blogger who helps businesses stay up-to-date with the latest trends and best practices in the industry. Her expertise in SaaS, cloud, on-premises apps, and IoT has made her a go-to source for businesses looking to navigate the ever-changing tech landscape.

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